Adjacent Technologies
Contact Person: Rich Downing
8303 N. Mopac Expressway
Suite 260-C
Austin, TX 78759-8353
Vendor ID Number: 175296695600
Phone: 512 338-1338
e-mail inquiry@adjacent-tech.com

Catalog Products / Services • Maintenance, Repair, Support Plan

Summary: Software, Hardware and Services sold by Adjacent Technologies, Inc. is covered with a warranty for a period of none, one or three years from the date of purchase. The duration of the warranty depends on the particular hardware, software and/or service purchased. The service response to all maintenance requests is made within one day of the request made Monday through Friday from the hours of 8:00 a.m. to 5:00 p.m. CST. Adjacent Technologies, Inc. has made the commitment to provide the highest level of quality to all of our customers and suppliers. If you have any questions or problems with the services that are provided by Adjacent Technologies, please do not hesitate to contact David Parks on our information line at
512 388-1338.
Support Plan: All maintenance, repair, and support requests will be responded to immediately within the parameters of generally accepted Information Technology practices and standards. The following details our maintenance, repair and support plan:
Point of Contact: Rich Downing, Senior Account Executive
Response Time: Maximum of three (3) days
Contact Phone: (512) 388.1338
Escalation Procedure Contact: David Parks, Vice President (972) 250.1731
Hours of Operation: Monday through Friday 8:00 a.m. to 5:00 p.m. [CST]

Depending upon the support and warranty of the solution provided to the client agency, the following support procedure may be used completely or as stipulated in the agreements between Adjacent Technologies, Inc. and the client agency:

Support Procedures:
• Adjacent Technologies will keep the client agency's equipment serial number, model, description, manufacturer number (if applicable), and the agency assigned inventory number in the Adjacent Technologies, inc. local support database once a solution is delivered.
• Prior to the production of the equipment or software, Adjacent Technologies support team will perform a setup quality control step. The quality control step will be performed by calling the equipment (and / or) software manufacturer for trial problem, which will verify the information in the support system is accurate and work out any issues prior to going into production. Our approach will allow maximum efficiency for resolving issues when they arise with the manufacturer, which will allow the customer to focus on the 'real' issue and resolve any future problems that may arise in a quick manner.
• Describe the nature of the problem and provide us the end users' name, phone number, date, and time. A case number will be issued, and the issue will be resolved according to the support and maintenance terms established with the client agency.

Hardware Maintenance and Repair The primary avenue for maintenance and repair of our equipment is via the original manufacturers warranty. This is due to Adjacent Technologies being a reseller representative for many different manufacturers. For all equipment in need of maintenance or repair the following procedures will be used unless otherwise stipulated in the agreements between Adjacent Technologies, Inc. and the client agency:

Repair Procedure:
• Hardware both portable and desktop will be sent to the original manufacturers repair facility for repair. This includes associated computer peripherals including modems, monitors, keyboards, etc.
• Describe the problem, give us the product description and part number, and give us the serial number and the end users' name and phone number. If the equipment needs to be repaired off-site, we will contact the manufacturer an issue a return authorization number (RMA) and the address to ship the equipment to for repair. If the equipment is mission critical we will put the end user in touch with the repair/support team at the factory and together the end user and the factory will determine whether to repair on site or via shipping the equipment to a repair center.
• Mission critical equipment (especially communications equipment) like scanners, switches, file servers, routers, etc. will either be repaired on site or will be shipped back to the original manufacturer for repair. If the equipment needs to be shipped back for repair then loaner equipment of like performance and specifications will be made available until the States' equipment is repaired and returned. The decision to repair mission critical equipment on site or at the factory repair center (and loaner equipment provided) will be made jointly by the "end user" and the original manufacturer in consultation with
each other.
• All our Manufacturers have committed to Adjacent Technologies to maintain supplies of repair parts for equipment sold to the State of Texas for a minimum period of at least one (1) year after receipt of the original equipment by the State. NOTE: if applicable the receiving agency MUST fill out and return to the manufacturer all warranty registration material within 30 days of receipt of the equipment.
Statement of Guarantee

Adjacent Technologies will make available equivalent replacement parts for a product sold to the state for at least 3 years after a product is discontinued. Terms, Conditions, Warranty and Support Plan Terms and Conditions: Adjacent Technologies, Inc. will utilize the terms and conditions provided by the purchasing client agency. Copyright 2002 - 2008 Adjacent Technologies, Inc. • All Rights Reserved

PRODUCT/SERVICES INFORMATION
Class 204 xxxxCOMPUTER HARDWARE AND PERIPHERALS FOR MICROCOMPUTERS (Please click on link for pricing)
Class - Item #xx Commodity Description
204 - 13 xxxxxxxCables: Printer, Disk, Network, etc.
204 - 42 xxxxxxxExpansion/Accelerator Boards: Hard Drive Controller Cards, Memory, Processor, SCSI, Video Cards, etc.
204 - 84 xxxxxxxRetrieval Systems, Computer Assisted: Indexing, Retrieval (CD ROM, Jukebox, etc.) and Access Systems
204 - 88 xxxxxxxScanners, Document: Handheld, Desktop and High Volume
204 - 90 xxxxxxxScanners and Readers, Optical Character: Bar Code, Remittance Scanner/Processors, etc.
Commodity items shown for class 204 are available for all districts

Class 208 xxxxCOMPUTER SOFTWARE FOR MICROCOMPUTERS (PREPROGRAMMED) (Please click on link for pricing)
Class - Item # xxCommodity Description
208 - 10 xxxxxxxAccounting/Financial: Bookkeeping, Billing and Invoiceing, Budgeting, Payroll, Taxes, etc.
208 - 15 xxxxxxxAviation Software (Flight Control, Ground Support, Testing, etc.)
208 - 18 xxxxxxxBar Code Software (Microcomputer)
208 - 20 xxxxxxxBusiness Software, Misc.: Agenda, Labels, Mail List, Planning, Scheduling, etc.
208 - 27 xxxxxxxCommunications: Networking, Linking, etc. (Includes Clustering Software
208 - 30 xxxxxxxComputer Aided Design and Vectorization Software
208 - 37 xxxxxxxDatabase Software
208 - 39 xxxxxxxDesktop Publishing
208 - 40 xxxxxxxDriver and Hardware
208 - 42 xxxxxxxEDI (Electronic Data Interchange) Translator Software, Microcomputer
208 - 43 xxxxxxxEducational: Foreign Languages, Math, Science, Social Studies, etc.
208 - 44 xxxxxxxE-Mail Software
208 - 45 xxxxxxxExpert System Software
208 - 46 xxxxxxxE-Commerce Software (Microcomputer)
208 - 47 xxxxxxxGames: Adventure, Board, Puzzles, Strategy, etc. (See 037-84; 209-48; 785-53; and 805-51 for other type games
208 - 50 xxxxxxxGraphics: Clip Art, Demos, Presentation, Slide Shows, etc.
208 - 53 xxxxxxxIntegrated Software
208 - 54 xxxxxxxInternet and Web Site Software for Microcomputers
208 - 55 xxxxxxxInventory Management
208 - 57 xxxxxxxLaw Enforcement Software
208 - 58 xxxxxxxLanguage Translation Software
208 - 59 xxxxxxxLibrary Information Management Software
208 - 60 xxxxxxxMedical Software, All Types
208 - 61 xxxxxxxOCR and Scanner Software
208 - 63 xxxxxxxPersonnel Software
208 - 65 xxxxxxxPoint of Sale Software
208 - 66 xxxxxxxProfessional: Computer Training, Hospital/Pharmacy, Legal, etc.
208 - 67 xxxxxxxProgrammming: Basic, Assembler, Computer Assisted Software Engineering Tools (CASE), Libraries, etc.
208 - 68 xxxxxxxProject Management
208 - 70 xxxxxxxPrinting Software (Microcomputer)
208 - 71 xxxxxxxPurchasing Software
208 - 72 xxxxxxxPurchasing and Accounting Codes for use with PC Software
208 - 76 xxxxxxxReal Estate/Property Management
208 - 77 xxxxxxxRecycled Microcomputer Software
208 - 82 xxxxxxxScientific, Statistical, Engineering, Mathmatical, and Mapping Software (Including Photogrammetry)
208 - 83 xxxxxxxShipping and Postal Management Software
208 - 84 xxxxxxxSpread Sheet Software
208 - 85 xxxxxxxSurveying Systems Software
208 - 86 xxxxxxxSound or Music Editing Software, Microcomputer
208 - 87 xxxxxxxTools, Programming and Case
208 - 90 xxxxxxxBack-up, Batch File, Firewall, Menus, Operating System, Network Operating System, Network Management, Recovery, Screen, Security
208 - 94 xxxxxxxWord Processing, Text Editors, Spell Checkers
Commodity items shown for class 208 are available for all districts

Class 209 xxxxxCOMPUTER SOFTWARE FOR MINI AND MAINFRAME COMPUTERS (PREPROGRAMMED) (Please click on link for pricing)
Class - Item # xxCommodity Description
209 - 38 xxxxxxxDatabase
209 - 62 xxxxxxxOCR and Scanner Software
Commodity items shown for class 209 are available for all districts

Class 918 xxxxxCONSULTING SERVICES (Please click on link for pricing)
Class - Item # xxCommodity Description
918 - 28 xxxxxxxComputer Hardware Consulting
918 - 29 xxxxxxxComputer Software Consulting
918 - 30 xxxxxxxComputer Network Consulting
918 - 46 xxxxxxxFeasibility Studies (Consulting)
Commodity items shown for class 918 are available for all districts

Class 920 xxxxxDATA PROCESSING, COMPUTER, AND SOFTWARE SERVICES (Please click on link for pricing)
Class - Item # xxCommodity Description
920 - 31 xxxxxxxInstallation of Computers, Peripherals, and Related Equipment (Including Software)
920 - 40 xxxxxxxProgramming Services, Computer
920 - 45 xxxxxxxSoftware Maintenance/Support
920 - 46 xxxxxxxSoftware Updating Services
920 - 47 xxxxxxxSupport Services, Computer
920 - 91 xxxxxxxTraining, Computer Based (Software Supported)
Commodity items shown for class 920 are available for all districts