Regardless of size, all organizations have complicated business processes that form the foundation of all operations. Often these processes are not automated and maximized across the enterprise. Business processes must be efficient and effective – combining people, business systems, content and compliance requirements. A proven business process management approach that is standards-based and flexible in a wide range of industries shortens deployment time and improves competitive advantage. IBM® enterprise content management from Adjacent Technologies combines business process management capabilities with content management to activate content in applications and execute event-driven, information-related decisions, helping you make the right decision with the right information the first time a specified event happens.

IBM FileNet® Business Process Manager increases process performance, reduces cycle times, and improves productivity by streamlining and improving complex processes. Organizations can use it to increase process performance, reduce cycle times and improve productivity and decision making by automating, streamlining and optimizing processes.

Adjacent Technologies’ professional business analysts will analyze your organization’s requirements to optimize the deployment of Business Process Management software, driving to your productivity objectives.

North Dakota Department of Transportation The North Dakota Department of Transportation needed a tool to distribute information across the state and improve customer service.  Hear how IBM FileNet Business Process Manager transformed their business.

Case Management System - A $17 billion statewide public-employee retirement system serves more than 180,000 active, retired, and former employees.  They sought an Enterprise Content Management solution that could bring millions of records online which will provide pension fund members and customer service representatives with real-time access to pension and retirement information.
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Business need: Create business processes that allow access and work with content stored in a disparate mix of content repositories following mergers

Solution: Built on IBM FileNet P8 Content Management software, which serves as the foundation for the new advanced retirement system architecture that included business process reengineering and enhanced customer relationship management to further improve services delivered to customers and at the same time improve the efficiency of operations.

Benefits: The adoption of the new system is simplifying the jobs of customer service personnel, improving many of the daily business processes such as accessing account data, and enabling members to access and complete forms online thus improving the handling of incoming documents.