Adjacent is fully certified by IBM and Kofax to provide first-level system support and maintenance.  Our highly qualified Support team is dedicated to delivering superior customer service and comprehensive support to ensure your complete satisfaction.  
 
We provide value-added support over traditional OEM support personnel by becoming deeply familiar with our customer's current environment, including applications and integration points.  You'll receive the benefit of interacting with a dedicated Adjacent resource that is knowledgeable regarding previous issues and positioned to provide proactive support to maintain bottom-line productivity and maximize system availability.
 
 
Remote System Administration
Adjacent offers an effective option for the administration of new and existing IBM FileNet and Kofax systems.  By having our experienced consultants administer and monitor your systems, you are assured of smooth and accurate system administration procedures.  We'll help manage the entire process from service initiation to administration and issue resolution and will help deliver benefits that include:
 
• Elimination the need to hire and train staff, or accommodations for sick time and vacations
• Daily, weekly and monthly system administration tasks
• Monitoring mission-critical systems during production hours
• System-related special projects
• Access to highly trained and certified IBM FileNet and Kofax technicians